WILCO announced the arrival of a new sponsor, Majorel – a major global player in outsourced customer experience (CX) for the world’s biggest brands including sector leaders and new players in the fast-growing digital economy. Majorel was keen to pursue its technological and digital innovation approach, while supporting projects that offer promising solutions in customer relations.
We’re delighted that Majorel has joined the WILCO Partners Club, which already includes a number of leading companies like AXA, BNP, Bouygues Telecom, Cisco, CNP Assurances and Gecina. Their involvement will create strong synergies between a major player in customer relationship management and the accelerated projects.”
Paris, February 16, 2023 – Majorel Group Luxembourg S.A. a major global player in outsourced customer experience (CX) for the world’s leading brands, announced the signing of a partnership with WILCO, one of France’s leading innovation accelerators. This collaboration will provide long-term support for projects delivering solutions that drive customer experience.
Eric Vaysset, CEO WILCO
Accelerating innovation in customer relations
For several years, Majorel has led an ecosystem dedicated to digital innovation. In our customer experience laboratories, in-house teams develop new solutions that advance customer relationship systems. The partnership with WILCO reinforces this approach, enabling us to be at the source of innovation alongside one of France’s leading innovation accelerators.”
Stéphane Derly, Majorel Transformation Director
Drawing inspiration externally to drive internal innovation
By joining forces with WILCO, Majorel is reinforcing our innovation cycle to better meet customer expectations, in particular by identifying very early on solutions that can enhance customer experience,” explains Stéphane Derly.
Stéphane Derly, Majorel Transformation Director
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